SysBuilder Shipping Damage Report
| Shipping
Damage Report |
We are sorry
that the product(s) you received were damaged during shipping. You must
file this report within seven (7) days after you receive the product. We
are not responsible for any damage after 7 calendar days. Once this report
is filed, you'll receive instructions on what to do next. No phone call
or e-mails are necessary!.
Please
Do Not Ship the Damage Item Back to Us without UPS Inspecting it First or
without Our Approval
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INSTRUCTIONS:
- Please
read the FAQs
after receiving an order. You may find the answer to your question
24-7 there.
- Use this
form to report only damages made by shipping companies. Use the Return
Merchandise Authorization (RMA) Request instead, to return items
for any reasons other than shipping damage.
- Use the
Discrepancy
Report instead, to report discrepancies.
- Use this
report only for PHYSICAL damages that occurred during shipping. Physical
damages during usage and/or installation and manufacturer defects are
not considered as shipping damages.
- Give as
much detail as possible to describe the damage. If you are reporting
damages to a case, please give details as exactly which part is damaged.
We'll send only the damaged part such as front bezel or one of the side
panels, but not the entire case.
- Please
select RMA, Ground Shipping as shipping method. The shipping cost should
be zero.
You may ignore the shipping charges for this item if other shipping
method is selected. Customer is responsible for shipping upgrades from
UPS Ground/USPS.
- Do
not order new items with this report. It may slow down processing
your new order.
- You are
welcome to call or e-mail us; however, it's not necessary to wait for
a reply. The best way to communicate with us is to send this report.
- Add this
item to your shopping basket as if you are placing a new order. Use
your new order number for any future references.
- You may
use Return Authorization as payment method to avoid entering
credit card info. If you expect a refund, please leave your credit card
number.
- We'll
verify the damage before making any decision after receiving this report.
- The replacement
item has to be identical to the original one and must be shipped to
the same address as the original order.
- We'll
let you know whether and when to ship the damaged item back to us. We'll
reimburse you the shipping expense if you do. Regardless, please keep
the damaged item for as long as you can. Our shipping company will stop
by to inspect the damage.
- To receive
a replacement faster, you may consider ordering a new one, filing this
report, and sending the damaged one back for a refund (if received within
15 days).
- For status
and questions, please send us an e-mail to sales@sysbuilder.com
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