Return for Credit

SysBuilder Return for Credit Report
Return For Credit ( RFC )
Please fill out this Return for Credit (RFC) form to return merchandise for credit or refund due to various reasons under money back guarantee (15 days for most items and 7 days for CPU, memory, and software). Filling out this form is the best way to communicate with us and ensure that your needs are taken care of. No phone call or e-mail is necessary. We have made this procedure as painless as possible. The process is the same as placing an order, which you have done before. Please do not use this form for discrepancy, return for equal exchange or repair, and shipping damage. For credit status and questions, please e-mail to: sales@sysbuilder.com.

INSTRUCTIONS:

Please read our Return Policy first.
Once you fill out the form below, add this item to the shopping basket as if you are placing a new order. If you are returning multiple products you may add this item several times to your shopping basket.
Do not order other products with this request since it may confuse us what to do when we receive the order. File return requests and new orders separately.
If the original order was paid with a credit card, please enter the credit card number on the 2nd order page so that the credit will be applied correctly. If you paid with a check, you may select Return Authorization as the payment method to avoid credit card information on the order page.
Please select "RMA, Ground Shipping" as shipping method. The shipping cost should be zero. Please ignore the shipping charge for this item if other shipping method is selected.


Once the RFC order is sent, please wait for our customer service to issue the official RFC number. Normally in 24 hours, you will receive the RFC number by e-mail or by phone call. Please take note of that number. We'll use it for future references. Print a copy of the e-mail confirmation. Enclose a copy of the confirmation with your returned item.
Pack the item(s) well and ship them to:

SysBuilder.com, RFC #______ for Order #_______
2500 Meadowbrook Pkwy, Suite C
Duluth, GA 30096


We'll issue the credit to your credit card or send you a refund check with 7-14 business days after receiving the returned item and verification.


If the return is a result of Sysbuilder.com's mistake, please file a Discrepancy Report only if it is within 7 days after receiving it.
If the return is due to damage during shipping, you may file a Shipping Damage Report if it was received within 7 days.


Please note: No credit or refund if the item was received 15 days ago. No credit for opened software. We will return the item back to you if it does not qualify for credit.
Restocking fee may apply to certain items if returned for credit. Most items will have 15% restocking fee.
You will receive an e-mail notification for the credit amount once issued.
SysBuilder.com reserves the right to verify and confirm that the item was purchased from us before issuing the credit.
For credit status and questions, please e-mail to: sales@sysbuilder.com

Return for Credit (RFC) Request

Item Make, Model, Description, Size, Color...:
Original Order Date:
Date Order Received (Must be within last 15 days):
Order Number:
Reason for returning:
More Details:
Action you want us to take:
Have you contacted our tech support?:
If no, do you want us to contact you?:
 

 

 




Copyright 1999-2011 SysBuilder.com